Frequently Asked Questions
Is ordering from your website secure?
Absolutely! We employ different security measures to ensure that all your important information is kept safe. For more information on this subject click here
What forms of payment do you accept?
Do you offer warranties on your products?
Yes, most of our products come with manufacturer’s warranty. Please refer to product pages for warranty information.
How much do you charge for shipping?
Shipping is free on all orders within the Continental US. All orders placed by 12:00 pm Pacific Time will ship the same day. This excludes weekends and shipping holidays. Orders placed on a weekend or shipping holiday will ship the next business day, unless additional information is required. Shipping estimates begin the day after your order has shipped and also excludes weekends and shipping holidays. For example, a Two Day Air order shipped on Thursday will be delivered the following Monday.
Do you ship to non-US addresses?
Do you offer store pick up?
Where are you located?
ShoppingLab Electronics Shop 7402 W Sunset Blvd, Los Angeles, CA, 90046
How do I get there?
You can follow directions here
How can I track my order?
What's your return policy?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To return your product, mail it to 7402 W Sunset Blvd, Los Angeles, CA, 90046. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Read more here
How can I exchange an item?
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to info@shoppinglab.com and send your item to 7402 W Sunset Blvd, Los Angeles, CA, 90046. if you have any doubts contact us.
How do I cancel an order?
To cancel or change an order contact us or call us 125-5452-523
How do I get a refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable):
- If you haven’t received a refund yet, first check your bank account again.
- Contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us
What does it mean for an item to be on backorder?
Items that are on backorder are items that are normally stocked but may be low on stock or out of stock at the time of order. We will ship the back-ordered item when it becomes available, shipping will be free for all orders within the Continental US. All items re-stocked by 12:00 pm Pacific Time will ship the same day. This excludes weekends and shipping holidays, in that case, they will ship the next business day, unless additional information is required. Shipping estimates begin the day after your order has shipped and also excludes weekends and shipping holidays. For example, a Two Day Air order shipped on Thursday will be delivered the following Monday.
The website didn't say the item was backordered before I purchased it, why is that?
We process numerous orders each day, while this is no excuse, regrettably backorders do happen. There are two most likely reasons for this:
1. If the quantity of the item you selected is low and multiple orders come in for the same item exceeding our current stock, then a backorder will occur.
2. Our inventory levels do not match our actual inventory levels in the warehouse. Although this is a rare occurrence, sometimes it could happen. For example, if our system indicates one item with 10 units in stock and you order 10 we should have enough to fill your order, but suppose when the order is actually pulled to be shipped, our warehouse team discovers the wrong amount is actually available, a backorder will then occur. We will ship your other items (with your approval) now and when the back-ordered item is available it will ship to you.
Is it possible to cancel a back-ordered item?
Yes, provided the item has not been shipped at the time of the request, we will be happy to cancel any backorder. Please contact one of our customer service team.